Anti-Fraud and Bullying Policy
Our primary aim is to surpass the expectations of every customer. We strive to be the top choice for all our clients in the industry. However, we recognize that not every interaction may come from a place of good intent. Internet fraud results in substantial losses for businesses nationwide, while bullying can create significant stress for employees.
In light of the growth of social media and online shopping, we have decided to implement a clear policy regarding anti-fraud measures and bullying behavior by customers. By choosing to engage with us, you agree to refrain from the following actions:
Inappropriate Language
Using offensive or abusive language, including swearing or shouting, when communicating with our representatives via phone or online channels is unacceptable.
Harassment and Threats
Engaging in stalking or harassment of our employees, including tracking them on social media or in their local communities, will not be tolerated.
Chargebacks and Fraudulent Payments
Requesting chargebacks for items received or utilizing stolen credit cards for payment constitutes fraud. In such cases, we reserve the right to pursue recovery of the funds by reporting to the proper authorities.
Online Bullying and Intimidation
Making false claims or harmful statements about our company or products to undermine our reputation is prohibited. This includes threats such as, “If my demands are not met, I will post a negative review or damage your business on social media.”
Integrity in Reviews
At Scented Expressions, we are committed to exceeding customer expectations and fostering repeat business. We are aware that not all reviews reflect honest experiences; some may be posted by competitors or affiliates with the intent to cause harm. Posting false or misleading reviews on any platform is unacceptable.
We appreciate your understanding and support in maintaining a respectful and safe environment for all.