Safety and FDA Notice:
None of our products are approved by the FDA for consumption and ingestion. Do not consume any flavored oils, or other products purchased from our store.
The flavor oils are approved for lip contact and topical lip products which are different from ingestible products. Consumable products are regulated as a food product. These products are not made for consumption.
Return Policy:
We do not accept returns due to the nature of our products.
Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns. We take pride in only offering products with unsurpassed quality. We have hundreds of real customer reviews available on our product pages that will assist you in making informed buying decisions.
Returns:
Because of the nature of the products we sell, we only accept returns if we ship the incorrect product. Returns will be in the form of a store credit in most cases. Items must be returned within 24-48 hours upon arrival of return shipping label, unopened, unadulterated, and in the same condition as it was shipped. If an item is opened or adulterated in any way, under ANY circumstances, a refund will NOT be given due to contamination.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping & Returns
Our products range in size from small to large and require different shipping methods. We use UPS and USPS to ship our products in the USA. For international shipments, we use UPS, USPS, DHL and Fedex. All shipping charges should be quoted at time of order although there may be times when we have to call you back to give you a price.
We ship orders Monday through Friday in the order they are received (except for US Holidays that USPS does not run). Typically, orders received by 1:00 PM US Eastern Time are shipped within 1 to 6 BUSINESS DAYS, depending on our order volume. Heavy order volume and most holidays usually extend our normal shipping times.
ALWAYS CHECK and VERIFY to make sure you enter the correct shipping address. We cannot reroute a package once it leaves our facility so please make sure to enter the CORRECT EMAIL AND SHIPPING ADDRESS(ES). WE DO NOT RESHIP FOR FREE – IF YOU ENTER INCORRECT OR INCOMPLETE ADDRESSES, you will be responsible for the return package fee, along with the shipping, plus signature delivery, to have your package reshipped. Please check your email after you order (check spam settings and add our email to your addresses if needed) to get information about shipping status.
Please Note the Following About Our Shipping Process:
- Free Parcel Shipping is only valid on orders with merchandise value of $19.99 or more shipped via parcel ground shipping only to any address in the continental United States (price must be more than $19.99 after coupons and discounts are applied). Not available for orders shipped to addresses in Alaska, Hawaii or any U.S. Territory.
- Offer cannot be applied to items shipped from a third party.
- Offer cannot be applied to custom decorating orders or custom labels.
- Orders weighing greater than 150 lbs. or containing oversized items or quantities equal to or exceeding a pallet are not eligible for this promotion.
- Free shipping is only applicable on complete orders being shipped. If a customer chooses to have an order ship partial, they are responsible for shipping charges. Items shipped outside of the partial shipment will be shipped for free.
- We reserve the right to charge customers shipping and handling fees for shipments that are refused at the time of delivery or shipments that are rerouted after three failed delivery attempts.
- Offer is nullified if we deem a customer’s behavior to be “abusive”. For example, customers may not split one large order shipping motor freight into separate small orders in order to qualify for this promotion. I understand that if I attempt to breach any of the listed Terms and Conditions or Policies and Procedures if I use threatening, vulgar or unprofessional behaviours in my communications with Scented Expressions, I will be denied further purchasing. My order may also be canceled minus a 35% processing, restocking fee, shipping, and any other fee incurred for the refund.
Package not Received:
If you do not receive your order, you must let us know within 14 BUSINESS days after shipment. You agree to give us pertinent, timely, and accurate information so that we may investigate the tracking and delivery of the package and merchandise with the carrier chosen. If we are not notified within 14 BUSINESS days after shipment about non-delivery or other disposition of the package it is at our discretion to proceed with further tracking, filing any claims with a carrier and if to take or not take any other actions regarding the shipment of any merchandise we shipped to you or for you from sales from our company.
Offers and the decision to replace or refund for merchandise not received are at our discretion and determination and will be made after we get timely, accurate information from customers, and if needed the carrier.
Scented Expressions Supplies will not be held responsible for any lost or mis-delivered items if the signature on delivery option is not chosen. Why? Carriers will not honor insurance claims on packages marked as delivered. Rather than raise our shipping rates to cover this expense, we give the customer the option of signed delivery. If you habitually file packages not received for your deliveries from us, you will receive an invoice for signature delivery charges, prior to your order shipping. If you don’t receive your package and the signed delivery option is chosen, we will replace your package immediately and file a claim with the carrier.
All shipment carriers are having delivery delays. At this time the USPS will NOT accept a claim until there is, 14 consecutive BUSINESS days, of non-movement. Please reach out to us after these 14 business days have passed for us to contact shipping companies to inquire about lost packages.
Missing items: If you have received your box and see that you’re missing items, please contact us within 24 hours of receipt of the package. After 24 hours of receipt we will look into scanned items to your package for shipment and the weight of the last scan of your packages before delivery. We will determine missing items by the weight of your package at the last hub scan before delivery. If more than 24 hours has passed you will be responsible for filing a claim with the corresponding shipping company.
Damaged Package or Merchandise
Please do not receive or accept damaged merchandise from a carrier if you are present when it is delivered. If you receive a package that is damaged and you notice the damage as it is being delivered, please refuse it and let us know immediately. If you receive a package and do not immediately notice damage, let us know as soon as you notice the damage.
No matter when the damage is noticed, please inform us of the damaged merchandise no later than 48 hours after the delivery. We reserve the right to file a claim for the damaged merchandise before shipping replacement merchandise. Please do not discard, open or use any materials before the full damaged procedure has been completed.
You agree to give us accurate and timely information about any damage, and all damage must be reported to us no later than 48 hours after the delivery of the merchandise. We may ask for pictures of the package(s) to get accurate information, and to send along to the carrier to file a claim. Please keep all packaging material, including but not limited to, the box, the damaged items, including broken bottles, caps, busted bags etc. ALL materials must be kept until the claim is finished OR the shipping company asks for an inspection of damaged goods.
The shipping company may ask for the damaged package to be brought in for inspection, in which you must present all this material to the shipping company, within the time limit they give. IT IS UP TO YOU TO PRESENT THIS MATERIAL. If you do not present this material, we cannot and will not issue a replacement. We reserve the right to determine if a refund or credit is to be made when merchandise is damaged outside of our terms. We are not responsible for any damaged or missing items that occur during USPS shipping. All claims for damages must be filed directly with USPS by the customer. We will provide any necessary information or assistance to help the customer file their claim, but we are not liable for any damages incurred during shipping. By making a purchase with us, you agree to these terms and conditions regarding USPS shipping and understand that we are not responsible for any damaged or missing items.
Scented Expressions Supplies is not responsible for shipments that do not arrive “on time.” We make no promises, offers, claims or warranties about deliveries after we ship other than providing tracking information.
We Ship In As Few Containers As Possible:
We are a green friendly company, so we package your orders in as few containers as possible. If you need specific bottling done, please utilize the Notes/comments section to specify your needs, during checkout.
Scented Expressions Supplies reserves the right to make the best judgments on shipping boxes (sizes and numbers) as well as packaging materials – we make every effort we can to recycle, reduce, and be environmentally conscious. If we are able to consolidate your box(es) internally we will do so but cannot accommodate special requests.
International Shipping and Special Note for Canada Customers
We utilize USPS & UPS for all International orders, even Canada. Orders to Canada are shipped USPS Standard. All parcels to Canada will contain a NAFTA Declaration. International customers ordering via UPS are responsible for all Customs/Duty tax and brokerage fees for order. UPS International Priority and UPS International Economy shipping costs will not include brokerage fees. Customer is responsible for all Custom/Duty tax fees.
By clicking accept and agree during checkout you accept all terms and conditions of Scented Expressions Supplies LLC. Any attempt to claim fraud on any order you’ve placed or been refused a refund on, will have your ip address banned from our website.
Tracking Information
Once your order has shipped, the tracking number can be found in the order information online. This can be accessed 24/7 and is the most reliable way to check on your package status. When a tracking number is generated, an email is also automatically generated and sent with the tracking information. Please give up to 48 business hours for tracking to update. Occasionally spam filters may cause the email to go into a spam folder – please check your spam mail to see if the information is in this folder. If you did not receive tracking information, please contact us directly.
Please Note:
We are unable to edit a carrier issued tracking number and are not able to add notes to a carrier after the tracking has been issued.
Orders are processed in the order received.
Expedited orders and expedited shipping are not offered. Please be sure to allow adequate time for an order to be processed and shipped, based on needs or deadlines.
We package everything with care and diligence, ensuring you get the correct order the first time. This means most orders are processed and shipped within 1-6 business days excluding weekends and holidays. However, this is not an implied guarantee for a turnaround time. If an order is very large or contains items that are manufactured, it may take slightly longer to be filled and processed.
Our Processing Promise: Our order processing may take slightly longer than other companies, as each item is manufactured or packaged upon order placement to guarantee the use of the freshest ingredients and materials. Every item undergoes thorough inspection for color, odor, consistency, texture, and accuracy before being securely boxed for shipment.
Please Note the Following About Processing:
- Orders are not processed on Fridays, Weekends or Holidays.
- Orders placed on Friday after 10 am will not be processed until the following Monday.
- Order volumes increase around major holidays. We strongly recommend orders be placed early to allow the extra time needed for them to be processed during these busy times of the year.
Shipping delays:
Although we attempt to process and ship orders within 1-6 business days (excluding weekends and Holidays) this is not an implied guarantee for a turnaround time. All our products are made to order and there are times when the turn around times will exceed our goal of 1-6 business days. If you have an urgent need, please communicate this to us and we will do our best to get your order processed and shipped as soon as possible.
Customers can not choose to cancel an order because they “feel” it is taking too long. If persistant on cancellation there is a 35% processing/restocking fee minus any fees for the refund and handling charges. If you refuse a delivery just because you feel your order processing took too long, this will be an auto ban from ever using our website.
Upon return of your order a refund will be given minus 35% processing, restocking fee, shipping, and any other fee incurred for the return. We fulfilled your order and are not responsible for the shipping paid to ship the order to you. The fee for refunds is NOT our responsibility and will be included in the 35% restocking fee. Shipping will be deducted and then the 35% will be deducted from the amount left over.
I understand that if I attempt to breach any of the listed Terms and Conditions or Policies and Procedures if I use threatening, vulgar or unprofessional behaviours in my communications with Scented Expressions, I will be denied further purchasing. My order may also be canceled with a 35% processing, restocking fee, and all participation in the rewards program will be revoked.
Notice About Free Shipping:
Free shipping is an option on several items listed on our website. OPTION being the key word. You must choose the free shipping option in the shipping method section of checkout. If you do not select the free shipping option and choose to pay for shipping, the shipping will not be refunded at a later time. If the free shipping option isn’t available for you, please reach out to us PRIOR to placing your order. Again, once your order is placed we will not refund the shipping.
Order Status:
After placing your order, you may click the “My Account” link at the top right-hand side of our site to track the status of your order. You will receive shipment confirmation and tracking information in an email when your order ships.
Expedited shipping:
We DO NOT offer expedited order processing.
Please plan to order in a timely fashion, so the order can arrive before your deadline. Our typical processing time is as follows:
- Turn around time for processing an order is usually 1-6 business days.Transit time in the US is 1-5 days, depending on the distance from Virginia.Additionally, see transit time information.
Incomplete, Inaccurate or Incorrect Shipping Information
Packages are shipped FOB origin “Free on Board”. This means the buyer will assume the title of the goods as soon as UPS, USPS scans the package and it leaves the facility. Since you as the buyer are paying for the shipping please spend a few extra moments to ensure your address information is correct.
If your shipping information is incorrect, not only could you lose valuable time waiting for your package to arrive or never arriving at all, but if we are charged for an address correction once your package has left our facility, you will be responsible for covering this cost.
Should this occur, we will notify you of the fee that we are charged for this error.We will provide you with proof that we were charged this fee and the source of the error.
If you do not pay this amount to bring your account current, your account will be suspended and we will deny you the ability to place any additional orders until your account balance is zero.
Discount Codes and Cancelations:
We offer discount codes throughout the year. These are made available on our social media accounts and on the website. You may use these during checkout.
Please note:
- We cannot apply a discount code one an order has went through the checkout process.
- We will not cancel an order in order to remake the order again while using the discount code.
Reselling
You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.