Need Help With Something? Contact Us Today!
Many of your questions can be answered by checking out our FAQ page and our Terms, Conditions, Shipping & Returns page. For quick information we have also included some of our most frequently asked questions below.
If you still have questions you can fill out the form below, contact us by phone and email, or reach out to us on social media through Scented Expression’s community on Facebook!
Reach us by filling out the form below
Frequently Asked Questions
Please read our FAQ before sending us a message.
How do you calculate shipping rates?
Shipping rates are calculated by USPS and UPS. We use their APIs to get live quotes on shipping. These are not always 100% accurate, and may need to make changes at times. We also offer free shipping on purchases over $19.99. Bulk items are excluded from this offer.
Which payment methods are accepted in the Online Shop?
We use Stripe for our payments. This means most credit cards work during checkout. If you have any issues with payment, please reach out to us directly and we would be happy to help!
How long will delivery take?
Shipping can take anywhere between 5-7 days depending on the postal service. Our handling time for processing orders is usually under four days. This means most orders arrive with at our customers door in around 10 days.
Where is your shop located?
We are located in Virginia. However, we do our best to be available for our customers around the world. Feel free to contact us at anytime, and we will get back to you as soon as possible.
What happens after I place my order?
After your order is placed, we review it and begin processing it in our warehouse. We carry stock of all of our products and you will be updated throughout the handling and shipping process.